Privacy Policy

About this service

Govind Netralaya operates a WhatsApp patient-assistance service for appointment enquiries, information about eye-care services, and transfer to clinic staff. This policy explains how information handled through that service is used.

Information we handle

Your WhatsApp phone number and profile name.
Messages, attachments, and information you choose to send.
Appointment or contact details you provide.
Technical records needed to deliver, secure, and troubleshoot messages.

How we use information

To respond to enquiries and help arrange clinic visits.
To route a conversation to the appropriate staff member.
To maintain service security, reliability, and message history.
To comply with applicable legal or regulatory obligations.

Health information

WhatsApp is not an emergency service. Do not rely on automated messages for diagnosis or urgent medical care. If you have sudden vision loss, severe eye pain, chemical exposure, or an eye injury, seek urgent medical attention.

Sharing and service providers

Information may be processed by Meta and WhatsApp to deliver messages and by technology providers that host and secure this service. We do not sell personal information. We may disclose information when required by law or when necessary to protect patients, staff, or the service.

Retention and security

We retain information only as long as reasonably necessary for patient assistance, operations, security, and legal obligations. We use access controls and technical safeguards, but no online service can guarantee absolute security.

Your choices

You may stop messaging us, request access or correction, or ask us to delete information where applicable. See our data deletion instructions.

Contact

For privacy questions, contact help@govindnetralaya.com.